Shipping policy

Shipping Policy

Last updated: [October]

Processing

• Orders are processed within 1–3 business days.
• Orders placed at weekends or on bank holidays are processed the next business day.

Delivery times

• Orders take 5–12 business days on average to arrive.
• In rare cases (peak season, customs delays or carrier issues), delivery can take up to several months.

Tracking

• Every order comes with tracking. You'll receive your tracking link by email once your order has shipped.
• If your tracking hasn't updated for a while, email us at Tinyrascalshelp@gmail.com and we'll look into it.

Customs & duties

• For orders shipped outside the UK, any customs fees, import duties or taxes are the customer's responsibility.

Wrong address

• Please double-check your address at checkout.
• To change your address, email Tinyrascalshelp@gmail.com within 12 hours of placing your order.
• After that, we can't guarantee changes, and we're not responsible for orders sent to an incorrect address entered at checkout.

Lost, stolen or damaged parcels

• Parcels that are lost, stolen or damaged in transit are covered only if you added Shipping Protection at checkout. With Shipping Protection, we'll reship your order free of charge.
• Without Shipping Protection, we're unable to replace parcels that the carrier has marked as delivered.