Refund policy

Refund & Return Policy

Last updated: [October]

At TinyRascals™ we want you and your little one to love your onesie. Please read this policy carefully before ordering.

48-hour refund window

  • Refund and return requests must be sent to us within 48 hours of your order being delivered.
  • To request a refund, email us at Tinyrascalshelp@gmail.com with your order number and the reason for your request.
  • Requests received more than 48 hours after delivery can't be accepted, except where the law requires otherwise (see "Your statutory rights" below).

Conditions

  • Items must be unworn, unwashed and in their original packaging, with all tags attached.
  • For hygiene reasons, we can't accept returns of onesies that have been worn, washed, or show signs of use (marks, odours, pet hair) unless they're faulty.
  • Please don't send any item back without emailing us first. Returns sent without approval can't be processed.

How to return

  1. Email Tinyrascalshelp@gmail.com within 48 hours of delivery with your order number.
  2. We'll reply with return instructions.
  3. Return postage is paid by the customer unless the item is faulty or we sent the wrong item.

Faulty, damaged or wrong items

  • If your onesie arrives faulty, damaged or not as ordered, email Tinyrascalshelp@gmail.com within 48 hours of delivery, with clear photos of the item and the packaging.
  • We'll send a free replacement or a full refund, and you won't need to send the item back.

Refunds

  • Once your return is received and checked, approved refunds go back to your original payment method within 5–10 business days.
  • Original shipping fees, Shipping Protection, the 1-Year Warranty add-on and Mystery Gift Box add-ons are non-refundable unless the item was faulty or wrong.

Exchanges

Your statutory rights

  • Nothing in this policy affects your legal rights as a consumer, including any cancellation rights under the UK Consumer Contracts Regulations or the Consumer Rights Act 2015.